Rudeness at Work Causes Mistakes

http://www.sciencedaily.com/releases/2010/07/100706204709.htm

ScienceDaily (July 7, 2010) — If someone is rude to you at work or if you witness rudeness you are more likely to make mistakes, says Rhona Flin, Professor of Applied Psychology at the University of Aberdeen, in an editorial published in this week's British Medical Journal.

Professor Flin believes that the link between rudeness and mistakes is particularly concerning in healthcare settings, where it can pose a threat to patient safety and quality of care.

Research suggests that in confined areas, such as operating theatres, even watching rudeness that occurs between colleagues might impair team members' thinking skills.

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